Town Services

Citizen's Guide to Making Complaints and Commendations

 The Farmington Police Department is committed to providing high quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us to improve and to achieve our goals.

Commending Exceptional Performance
The best way to commend the actions of a Police employee is to write a brief letter or e-mail describing the incident and the actions you think were exceptional. Information such as the date, time and location will help identify the employee if you don't know his or her name. If you choose not to write, you may ask to speak with the employee's supervisor and make a verbal commendation.

Commendations are usually placed in the employee's personnel file and posted on the department bulletin board to be read by all employees. Although our employees don't expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we're doing a good job.

Making a Complaint
A complaint can be made by letter, e-mail, telephone or in person. Captain Kevin J Burns oversees the Internal Affairs function of the police department and he can be reached Monday-Friday, 8:30 a.m. - 4:30 p.m. at 675-2400 or by e-mail at burnsk@farmington-ct.org. If he is not available or it is after hours, do not hesitate to ask for any Supervisor on duty. Annual Internal Affairs statistics are available here.

It has been our experience that many complaints involve a misunderstanding of police policy or procedure and are often resolved by speaking with supervisory personnel. While we encourage you to try this avenue, we understand that some complaints do require a full inquiry. During this process, you will be kept informed of the progress of the inquiry and may be asked for additional information; you will also be advised when the investigation is completed.

Yates Community Room

The Community/training room at police headquarters 319 New Britain Avenue is available for use by civic or community organizations when not required for police training activities. Contact Carol Golas at (860)675-2454 or golasc@farmington-ct.org for information and reservations.